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They do not service their own items and the companies that do are few and far between. Mine sparks everytime I let go of the trigger. The balance of quality and power are not equal. If you push this drill to operate as it is advertised you will ruin it. It has been used four times and all of the drilling was into soft woods. Buy a Dewalt if you want a quality cordless drill.
I wore out the second set of batteries and bought the 9966 because the batteries were compatible with my old tool. This new replacement is a downgrade. I have the previous all plastic case version of this tool. The gear box broke and it won't shift into low gear. I would not buy one of these. The new PC drill has been used maybe 10X. I used the heck out of the old tool and it still runs strong.
Glad the new warranty is 3 years. It has given good service since 1999. The gear box should not break. It looks near new. The metal case also cracked by the gear shift. Now hope it can be repaired. After thinking about it, it seems a very stupid idea to use die cast or injection moulded metal in an application that is expected to receive impact loading such as a portable power tool.
At the greatly reduced sales price, this is a quality product that will outlast several "homeowner quality" consumer products many times over. Bought it as a gift for my son, and should last him his lifetime.
Very Good Drill. It has much more torque than others I have had. I don't know how I got along without it.
Replaced one battery at 3years and replaced the replacement last month. I have had my PC 12V drill for 8 years medium use. Excellent power/weight ratio with no need for more voltage. One of the original batteries is still going strong. The only downside is the battery replacement cost is high.
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